EggHolic – Our Values

Excellent customer experience is the foundation of any strong and successful restaurant. It’s what sets you apart from the plethora of competitors and what drives loyalty within your customers.

Why We Value Our Customers

This is particularly important within the restaurant industry since going above and beyond in delivering exceptional customer service can really differentiate you. A lack of customer service can make a customer feel unwelcome and disengaged from the restaurant. There is a common saying in the restaurant industry that states, “people will come for the food, but will come back again for the service.”

In other words, the difference between having great and horrible customer service can make or break you. The atmosphere of a restaurant is a crucial factor in the success of a business, and poor customer service can result in an atmosphere that drives away potential customers that would otherwise come in on a regular basis.

We at EggHolic are committed to creating a healthier and happier world. Subsequently, customer satisfaction is our number one priority. While you can train your staff day and night, it ultimately comes down to the little things that can win a customer’s heart.

We at EggHolic take pride in listening to what our customers like and dislike about our service and food, as there is always room for improvement. Small gestures go a long way towards ensuring that our customer service is impeccable since they make our customers feel that we are genuinely interested in making their lives easier, and we certainly are.

Our Commitment to Food Safety

Ensuring that our customers receive high-quality, fresh ingredients that are safe to eat is and always will be our highest priority. Without a commitment to food safety, we at EggHolic would not be who we are today. We make sure to go above and beyond by ensuring that our food is prepared fresh, and only the best and locally sourced ingredients are used. For example, our in-house ‘Masala’ is made fresh daily, and it’s what creates those delicious, mouthwatering flavors that have contributed to making us known as an Authentic Indian Restaurant.

Not only that, but we take pride in the quality of our food, and we define this as well as our service as meeting or exceeding the expectations of the customer, as promised by the restaurant. Besides using fresh ingredients, we do not, and will not use food additives, as we believe they can prove harmful in the long run. In other words, if an ingredient can’t meet our standards for cleanliness, then we simply don’t use or store it anywhere.

When going out to eat, it’s all about the experience. From the food to the service, customers take into consideration many things when choosing a restaurant. One of the most important factors diners think of is cleanliness. Hence, cleanliness is an essential part of our customer service. Making sure each guest has a clean eating area is almost as important as bringing out the right food. We want to show that we care about and want our customers to have a pleasant experience while they are dining, which is what ultimately distinguishes EggHolic as being one of the Best Indian Restaurants around.

Guest Experience Is Important

Outstanding customer experience is at the heart of every successful business. When our customers feel valued and enjoy the overall experience of eating at an EggHolic location, we know they’ll often come back for more. Therefore, the more satisfied our guests are, the more likely they are to want to spend time in our establishment, share positive experiences with others, and recommend us to fellow friends and family.

This is something we at EggHolic feel particularly passionate about, because not only are customer expectations today higher than ever before, but it’s important to us that our customers feel heard, and appreciated. It’s easy for a customer to defect to the nearest competitor when they can’t find what they’re looking for, either on our site, in our restaurant, or elsewhere along the customer journey. The stakes around customer experience are incredibly high.

So high that even one negative customer experience can lose a customer for life and potentially create a ripple effect that can influence other customers’ perceptions. Why? Simple, it’s because customers who have had a negative experience are much more likely to talk about it, leave a bad review, and share their experience with their entire network. We at EggHolic make it our mission to create an environment where customers feel welcome.

Valued Employees Lead to Better Customer Service

We all know that customers are central to the fate of businesses, however, here at EggHolic, we care deeply about those who work with us and have strived to cultivate an atmosphere of warmth, growth, and equality among our employees.

Furthermore, because employees are the driving factor behind customer satisfaction, and those interactions set the tone for a positive or negative customer experience, we know just how important it is for our employees to feel happy at work.

In the end, we know that if we can trust and value your employees, they will be more dedicated to serving customers well and serving our company in an ultimately great manner.

If you found this article interesting and would like to learn more about EggHolic and possibly franchising, please visit our website, www.theeggholic.com, and someone will get back to you as soon as possible.